Operation Red Shoes came out of a random set of circumstances similar to the randomness of teenage cancer. Luis Aguilar, our red shoe fanatic, passed away in the early morning of Valentine’s Day, 2015.
Luis’ friends and family set out to order red shoes from Zappos for those who would attend Luis’ memorial service. Terrible weather conditions were making it difficult for Zappos to deliver the order, and a manager at Zappos happened to listen to a 1 in 10,000 sample customer service call.
This manager heard the story of Luis and McKendree, and although they were unable to navigate the unpredicted weather, they were inspired. They invited McKendree and her friends to the Zappos headquarters in Las Vegas for a weekend of carefree fun in memory of Luis and his red shoes. Out of these random events, Operation Red Shoes was born.